Refund Policy
Fair, transparent rules on when refunds apply and when they don’t. We’d rather make this clear upfront than dispute it later.
This Refund Policy explains the conditions under which refunds are issued for services purchased from bizOversal. We believe in being upfront — most of our work involves time, expertise, and third-party government fees that cannot be reversed once incurred. The rules below ensure fairness for both sides.
01.
Our refund philosophy
We work hard to deliver value and quality. Most of our clients are happy — and we make sure of it through clear scopes, regular updates, and prompt revisions. Where things go wrong, we believe in resolving issues directly first. Refunds are a last resort, not a first response.
That said, we have clear, fair refund rules. Here’s exactly when refunds apply and when they don’t.
02.
When refunds apply
Service-specific refund eligibility
Logo design, branding, and creative services:
- Full refund if cancelled before any design work has commenced
- 50% refund if cancelled after initial concepts are shared but before revisions begin
- No refund once revision rounds have started
Website development:
- Full refund if cancelled before any development work begins
- 50% refund if cancelled during the design / mockup phase
- No refund once development has started
- Domain and hosting charges are non-refundable in all cases
Digital marketing services (SEO, ads, social media):
- Full refund if cancelled within 24 hours of advance payment, before campaign or strategy work begins
- Pro-rata refund for unused months on retainer contracts, with 30 days notice
- Ad spend (paid to Meta, Google, etc.) is non-refundable as it goes directly to the ad platform
Registration and compliance services
For registration and compliance services (Pvt Ltd, LLP, GST, MSME, Trademark, ROC, etc.):
- Service fees are refundable only if cancelled before we begin processing — typically within 24 hours of payment
- Government charges (paid to MCA, GSTN, IPI, etc.) are non-refundable once paid to the government, regardless of approval status
- If a government application is rejected due to errors on our part, we will re-file at no additional service fee. Government re-filing charges may still apply.
- If rejected due to inaccurate information provided by you, re-filing costs (including government charges) will be borne by you
Consultations
Free consultations have no refund implications. Paid strategy calls or premium consultations are non-refundable once delivered.
03.
When refunds do NOT apply
To be clear, refunds are not available in the following cases:
- Services that have been fully delivered and approved (or deemed approved per our Terms)
- Cancellations after substantial work has been completed
- Government fees, stamp duty, and third-party charges (these go directly to the authorities)
- Ad spend on platforms like Meta, Google, LinkedIn
- Domain registration, hosting, and third-party tool subscriptions
- Cancellations due to a change of mind after work has commenced
- Dissatisfaction based on subjective opinions that fall outside the agreed scope
- Failure to provide required information, documents, or approvals within reasonable timeframes
- Performance outcomes (ranking, ad ROAS, sales) — we deliver services, not guaranteed business results
04.
How to request a refund
If you believe you are eligible for a refund:
- Step 1: Email us at [your-email@domain.com] within 7 days of the issue arising
- Step 2: Clearly state the service, payment date, amount, and reason for the refund request
- Step 3: We will respond within 3 working days and attempt to resolve the issue directly
- Step 4: If a refund is approved, it will be processed within 7–10 working days to the original payment method
We aim to resolve all disputes through direct conversation first. Refunds are issued only after this process.
05.
Processing timelines
Once a refund is approved:
- UPI / Bank transfer: 3–5 working days
- Credit/Debit card via Razorpay: 7–10 working days (depends on your card issuer)
- Net banking: 5–7 working days
Refunds are credited only to the original payment method used. We cannot process refunds to a different account or card.
06.
Chargebacks
We request that you contact us first before initiating a chargeback through your bank or card issuer. Most disputes can be resolved directly within 7 days. Unwarranted chargebacks may result in:
- Suspension of all services and delivery
- Recovery of chargeback fees and associated costs
- Legal action where appropriate
07.
Disputes and escalation
If a refund request is not resolved to your satisfaction:
- Escalate by writing to [your-email@domain.com] with the subject line “REFUND ESCALATION”
- The case will be reviewed by senior management within 7 working days
- If still unresolved, you may pursue mediation or legal remedies per the jurisdiction stated in our Terms & Conditions
08.
Special situations
Service swap / credit: If you no longer need a service but have already paid, we may offer a credit towards another bizOversal service of equal value, at our discretion. This is often a faster and easier resolution than a refund.
Refunds for package deals: If you have purchased a multi-service package (e.g. Launchpad, Growth Starter, Scale Ready), refund eligibility is calculated based on the services already delivered or in progress, not the package price. Any discounts applied at the package level may be reversed when calculating refunds for completed components.
09.
Changes to this policy
We may update this Refund Policy from time to time. The “Last updated” date at the top reflects the most recent changes. For ongoing service engagements, the policy in effect at the time of your engagement applies.
10.
Contact
For refund requests or questions about this policy:
- Email: info@bizoversal.com
- Phone / WhatsApp: 7500003125
Need clarification on anything?
If something in this policy is unclear, or you want to discuss your specific situation, message us. We respond in plain English, not legal jargon.
